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W. Edwards Deming Quotes





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All anyone asks for is a chance to work with pride.
 

Any manager can do well in an expanding market.
 

Eliminate numerical quotas, including Management by Objectives.
 

Hold everybody accountable? Ridiculous!
 

If you can't describe what you are doing as a process, you don't know what you're doing.
 

If you do not know how to ask the right question, you discover nothing.
 

Innovation comes from the producer - not from the customer.
 

It is not enough to do your best; you must know what to do, and then do your best.
 

It is not necessary to change. Survival is not mandatory.
[Change]
 

Lack of knowledge... that is the problem.
 

Learning is not compulsory... neither is survival.
 

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
[Business]
 

Quality is everyone's responsibility.
 

Rational behavior requires theory. Reactive behavior requires only reflex action.
[Action]
 

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
 

The emphasis should be on why we do a job.
 

The result of long-term relationships is better and better quality, and lower and lower costs.
 

We are here to make another world.
 

When a system is stable, telling the worker about mistakes is only tampering.
 

Whenever there is fear, you will get wrong figures.
 


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